Searching for the best live chat software? Online shoppers often have questions before they buy – a live chat service allows them to chat to you (or your sales staff) to get these questions answered. Before continuing on to make their purchase, confident in their decision to buy from you.

Often buyers can be wary of purchasing online from a new store for the first time. All the more reason to pro-actively show these potential customers there’s a human being captaining the ship. There are a multitude of options when looking for the best live chat software for your own website.

One such option available, is a live chat service called Tawk.to (or Tawk for short). Tawk is a free live chat system that lets you monitor and chat with visitors on your website, messaging your visitors in real time.

Tawk is 100% free and according to its creators, there will never be any charge to use the service, or indeed any annoying ads to comprehend. When starting out in e-commerce costs can be high. Therefore it’s a breath of fresh air to see quality has not been sacrificed here to achieve the zero price tag, which is rare these days.

An account can be set up within a couple of minutes, so it’s quick to get started. It’s also completely unlimited, there are no restrictions on how many Websites, Agents or Chats within the software.

In terms of getting to grips with Tawk on a daily basis for your store’s live chat, it’s much easier than you might expect. Once installed, it’s fairly self-explanatory and can be managed with ease. Chats appear on your left hand side with supporting visitor info, with your main chat window on the right. Sound and visual alerts make it clear when there’s a potential customer looking to engage with you.

We’ll look to post a tutorial on Tawk at some stage; it deserves a big shout-out for being so cost effective, and a quality application at any price.

One Comment

  • Recently our team from GOSU helped a fairly big community website to make their users engage and return much more thanks to the chat feature. Check it out yourself there (http://asoiaf.westeros.org/ -> little circle at the bottom right) or see a chat demo on our homepage. GOSU comes with iOS and Android apps that make it well suited for Youtube Channels, too. The live chat is completely free and easy to install. http://www.gosuchat.io/

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