Archive for month: May, 2016 The Best Free Live Chat Software?

12 May
12th May 2016

Searching for the best live chat software? Online shoppers often have questions before they buy – a live chat service allows them to chat to you (or your sales staff) to get these questions answered, before continuing on to make their purchase. Giving them the confidence in their decision to buy from you.

Often buyers can be wary of purchasing online from a new store for the first time. All the more reason to pro-actively show these potential customers there’s a human presence behind the online shop they’re browsing. There are a multitude of options when looking for the best live chat software for your own website.

One such option available, is a live chat service called (or Tawk for short). Tawk is a free live chat system that lets you monitor and chat with visitors on your website, messaging your visitors in real time.

Tawk is 100% free and according to its creators, there will never be any charge to use the service, or indeed any annoying ads to comprehend. When starting out in e-commerce costs can sometimes be high. Therefore it’s a breath of fresh air to see that the quality of their live chat software has not been sacrificed, just to achieve the zero price tag – which is often the case these days.

An account can be set up within a couple of minutes, so it’s reasonably quick to get started. It’s also completely unlimited, there are no restrictions on how many Websites, Agents or Chats you can set up within the software.

In terms of getting to grips with Tawk on a daily basis for your store’s live chat, it’s much easier than you might expect. Once installed, it’s fairly self-explanatory and can be managed with relative ease. Chats appear on your left hand side with available visitor info, with your main chat window on the right. Sound and visual alerts make it clear when there’s a potential customer looking to engage with you.

Tawk certainly deserves a mention for being so cost effective, and a quality application, especially at the low price point of free.

Online Butcher: Award Winning Meat Delivery

09 May
9th May 2016

Here at Philp eCommerce we’re very proud and excited to present our redesign of Rendalls the Online Butcher‘s website. We’ve implemented a complete aesthetic overhaul to give the site a contemporary feel with an easier to navigate layout.

The client, Rendalls award-winning online butcher, were seeking a fast, user-friendly and stylish eCommerce solution for customers looking to buy meat online. A traditional, small Scottish butcher, Rendalls are commendable in the way that they are adapting their business model to keep up to date with the increased trend for online shopping in all aspects of modern consumer’s life, from furniture and fashion to groceries and butcher meat.

Rendalls new site blends functionality with an attractive design which is clean and simple without being too bland or generic as some website design is becoming these days. We opted for a design which we felt reflected the unique character and personality of the business involved.

Rendalls are renowned for being passionate and professional craft butchers with many unusual, mouthwatering one-off recipes available on their site such as their famed Buckfast Bangers – sausages created using a popular brand of fortified tonic wine. Or if you’re feeling particularly adventurous why not sample their Devils Sausage which is 450 times hotter than Tabasco sauce!

Whatever you’re looking for, it’s easy to shop for meat online with Rendalls Online Butcher. And if you’re looking to stock up your freezer and save money, you’ll be pleased to learn that delivery on any order over the value of £75 is completely free.


When to Hire an OpenCart Developer

08 May
8th May 2016

Looking for an OpenCart Developer? OpenCart is an excellent open-source shopping cart solution. The software, which is powerful and simple to use, is available to download free of charge. It’s an ideal and cost-effective platform to build your online store with. And a solid rival to the titan of the industry, Magento.

When building a new business, it’s tempting to minimise your budget for setting up online. OpenCart is free but realistically, developing your web shop is an investment (a good one) and always will be.

Here are a few good reasons why we always advise store owners to allocate a budget for ongoing development.

  • What happens when your website just doesn’t work?

You need commercial support when running an online business. It’d be nice to think OpenCart will work perfectly (for the most part it does). If your site frequently goes down within peak selling hours though and you’ve no idea why, you might as well stop. Being able to satisfy online customers, and with an excellent uptime, is vital to maintaining a good reputation. Shoppers are quick to report otherwise. So, you need an OpenCart Development resource available for when things don’t go to plan. It’s really important to have a reliable contact.

  • Time is money, don’t spend it sweating

It can be wearisome to spend weeks problem solving or finding workarounds to implement new features to your website. When it comes down to it, it’s often genuinely cheaper to hire an expert – they’re quicker and more experienced. One of the modern “rules of business” is to always hire people smarter than yourself, when you need to. The time and money you save in doing so is always better spent in other places and will usually pay for itsself over and over.

  • When an extension needs some attention

The OpenCart extension store is the perfect place to find extensions and modules. These are usually designed to add features and functions to your web store. There are also some 3rd party websites with add-ons available. Sometimes though, because anyone can sell these freely, the quality of these extensions can and does vary. The support provided might also be of a lower standard than you expect. It’s good then to have an external OpenCart developer on hand to resolve any issues. Even more so when some extensions can “break” your website when they’re not built or installed correctly.

The drawback of hiring a good developer is the extra financial cost. Hiring a good developer is obviously an investment, but it’s one that will pay for itself in the long run, especially if they have an e-commerce sales background, or extra skills that you can put to good use for your store.